In this episode our MD Geoff Curran, in his capacity as MD of a sister company to Career Medical Recruitment, asked Sam Youssif, GM of Customer Experience and Digital, to define“Vital Few” pain points in the CX journey and how to fix them. Sam suggests that companies shouldn’t be pre-occupied with chasing +100 NPS.

There are some great tips in this video. Feel free to share & comment down below.

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