News, Updates, & Resources
Being An Older Employee Doesn’t Mean Being ‘Over The Hill’
Around 13.5% of today’s population are currently aged 65 and over, but by 2050 this age group will make up almost 23% of the population (Australian Bureau of Statistics, 2012). The ageing population has given rise to a host of issues for organisations and workplace...
Stressed?? Then Read This Now!!
Just like social media, stress is buzzing around our heads like bees in a hive. There is no end to the noise and there is no escape from it…what can we do about it? Stress can be good for our productivity and it can be detrimental. Like everything in life, it needs to...
Consumerisation of Healthcare
The consumerisation of healthcare is a growing trend, not only in Australia but worldwide. With the evolution of technology, health gadgets are becoming more affordable and consumers are accessing applications and data like never before. Today, it is becoming common...
Don’t Let Your Work-Life Balance Age In This Digital Era
Step back in time to a few decades ago when a typical workday ended at 5.00pm. You would pack up and switch your mind off for the rest of the evening. Now fast forward to today’s digital age. It is almost impossible to escape from smartphones, computers and tablets....
The 6 Most Expected Hiring Trends for 2019 in Australia
In this post, we identify the most important hiring trends in Australia for 2019, particularly the ones that will shape Healthcare jobs in Australia this year. Every New Year is usually a great catalyst for change. By January, virtually all of us have made New Year...
Customer Experience Career Medical Part 7
In the final episode of this series, Sam Youssif GM Customer and Digital Experience at Schneider Electric highlights the skills and experience that are essential if an organisation wants to optimise CX outcomes. I hope you have enjoyed the video series, this episode...
Customer Experience Evolution – Career Medical Part 6
CX Improvement: Define the Vital Few, Execute and Sustain Sam Youssif, GM Customer and Digital Experience at Schneider Electric addresses the point that some companies “miss the mark” when tackling CX improvement initiatives. He offers 4 key solutions that will help...
Customer Experience Evolution – Career Medical Part 5
Solving a CX “Pain Point” – A Practical Example In Episode 5, Sam Youssif, GM of Customer Experience and Digital at Schneider Electric shares a practical example to demonstrate how to solve CX pain points. Its informative viewing. to say.
Does Your Project Team Needs A Trip To The Doctor?
There are three main elements of a project - scope, time and cost. In most organisations, the project manager has the responsibility for making sure the project stays on target with these three elements. They are the most visible, as the individual whose job is to...