CX Improvement: Define the Vital Few, Execute and Sustain

Sam Youssif, GM Customer and Digital Experience at Schneider Electric addresses the point that some companies “miss the mark” when tackling CX improvement initiatives. He offers 4 key solutions that will help prevent this occurring. View this video and see what he has to say.

 

#CXImprovement #CustomerExperienceEvolution #CustomerExperience #CXJourney #vitalpoints

 

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